Introducing the Drystone IT Client Portal | Drystone IT

A single place for your services, support tickets, invoices, and project updates — without the back-and-forth.

We've built something we've wanted to offer for a while: a proper client portal. Not a flashy dashboard full of graphs nobody reads, but a straightforward space where you can manage your IT services, raise support tickets, check invoices, and track project progress — all without sending an email or picking up the phone.

It's live now at hub.drystoneit.co.uk, and every Drystone IT client gets access as part of their service.

Why We Built It

Most small businesses don't want to chase their IT provider for updates. They want to log in, see what's happening, and get on with their day. That's the thinking behind the portal. It's designed to cut out the unnecessary back-and-forth and put the information you need where you can find it.

Whether it's checking when your next invoice is due, seeing where a website build is up to, or raising a support ticket at midnight because something's playing up — it's all there, whenever you need it.

What You Can Do

Raise and Track Support Tickets

No more emailing into a void and hoping someone picks it up. Raise a ticket directly in the portal, add detail, and track its progress from open to resolved. You'll get email notifications when there's an update, and you can reply in-thread without switching to your inbox. It keeps everything in one place — for you and for us.

View Your Services and Documents

All your active services, contracts, SLAs, and quotes live in one tidy dashboard. Need to download a signed contract or check the terms of your support plan? It's there. No digging through old emails or asking us to resend something.

Track Project Progress

If we're building you a website or rolling out a new system, you can see exactly where things stand. Real-time status updates, milestone tracking, and the ability to submit change requests as tickets — so you're never left wondering what's happening with your project.

Invoicing and Billing

Recurring invoices are generated automatically and show up in your portal. You can see what's been paid, what's due, and what's coming up. No surprises, no chasing — just clear, simple billing.

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Case studies

Services

Web applications — Bespoke applications built on a modern, type-safe stack — from MVPs to mission-critical platforms.
AI integration — Practical use of LLMs, RAG and agents inside your product or operations. We pick what pays back.
Internal tools — Replace spreadsheets and clipboards with software your team will actually want to use.
Customer portals — Self-service portals where clients track work, access documents and pay invoices in one place.
API & systems integration — Tie disparate systems together. Webhooks, queues, ETL, and well-documented internal APIs.
E-commerce — Fast, conversion-focused stores — Shopify Hydrogen, headless Stripe, or fully bespoke.
Marketing websites — Brand-led, performance-led websites that earn their keep. Built on modern stacks, headless CMS optional.
Discovery & strategy — Short, sharp engagements to scope work, de-risk decisions and ship the right thing first.
Maintenance & care — Ongoing development, monitoring and quiet improvement — for the long-term life of your product.

Contact

Phone: 07434 859543. Email: contact@drystoneit.co.uk. Hours: Mon – Sun · 8am – 8pm.

Based in Rossendale, Lancashire. Registered office: Millstone, Tong Lane, Bacup, OL13 9XB.